Given Peloton’s explosive growth in 2020, it makes sense that the fitness company, which sells bikes and treadmills to customers in the US, Canada, Germany, and the UK, occasionally runs into problems with its orders, such as delivery delays or broken equipment. Customers who need to contact customer support due to problems with their purchases have a few options thanks to Peloton.
On the Peloton website, there is a webchat feature and a phone number for customer service. You can also email Peloton at [email protected] if you have a problem after business hours. In this article, we’ll explore the ways to contact Peloton customer service.
About Peloton
Peloton, a manufacturer of exercise bikes with cutting-edge technology and a media company, is quickly gaining popularity. Peloton was established in 2012, and its main items are treadmills and stationary bikes. It additionally provides subscriptions and fitness classes. The New York City-based Peloton reported $1.8 billion in revenue for the 2020 fiscal year.
The business is expanding outside of the US and opening showrooms in Canada, the UK, and Germany. There are currently close to 100 showrooms where you can consult experts, test the product, and receive answers to your questions. The website lets you search for the one closest to your address or make an appointment.
The two main pieces of stationary bike cardio equipment are Peloton Bike and Peloton Bike+. The price difference between Peloton Bike ($1,895) and the latter ($2,495) is only $1,895. A 22-inch HD touchscreen, a 2×10-watt sound system, and rear speakers are included with the Peloton Bike.
To enjoy a larger HD touchscreen, 4-channel audio with tweeters and woofers, 2 front-facing and 2 rear-facing speakers, and a rotating touchscreen with 360° of movement, upgrade to Peloton Bike+. You can enroll in thousands of classes taught by renowned instructors if you have a Peloton All-Access Membership. You can review your performance indicators and monitor development over time. Additionally, you can pick from yoga, strength training, or cycling classes.
Peloton provides two options for treadmills as well: Peloton Tread and Peloton Tread+. A traditional running belt, 59 inches of running space, a 23.8-inch HD touchscreen, speed and incline knobs, and membership-based access to classes are included with the first option. You get a 67-inch running area, a 32-inch HD touchscreen, a speed and incline knob, and a shock-absorbing seat belt on Peloton Tread+.
From 0 to 12.5 mph, the treads can go. The adjustable knobs allow you to adjust the incline and speed. Additionally, you can create individual profiles, and monitor your heart rate, speed, mileage, elevation gain, and workout history.
How Can I Reach Peloton’s Customer Service?
Customers must contact Peloton customer service in order to schedule a repair, report a defective product, get updated delivery estimates, or just complain when issues arise.
Calling, web-chatting, and emailing are the three options for doing this. However, if you want to talk to a customer service rep in real-time and receive an immediate response, phone and web chat are definitely the best way to go.
Peloton Customer Support Phones
To speak to a Peloton customer service agent via phone, you can call (866) 679-9129. According to the business, customer service representatives are accessible seven days a week starting from 9 a.m. to 9 p.m. ET.
Peloton Live Chat Support
The Peloton website offers live chat so you can communicate with a representative there as well. Simply click on this to open the box and select the product you’re getting in touch about. This feature can be found in the bottom-right corner of every page on the Peloton website.
After that, you will be prompted for your name and order details before being connected to a Peloton agent who will hopefully be able to answer your question.
Peloton Support E-mail
Should either of those options prove insufficient, it’s outside of Peloton’s business hours, or you simply prefer to contact Peloton via email, you can do so by writing to [email protected].
It should be noted, though, that email-based support may be slower and more constrained. If it takes a few days of back-and-forth emails to resolve the issue, don’t be shocked. For different complaints, Peloton has different email addresses:
- For Member Support, send an e-mail to [email protected]
- For Commercial Support, send an e-mail to [email protected]
- For Peloton Studios New York, send an e-mail to [email protected]
- For Press Inquiries, send an e-mail to [email protected]
- For Partnership Inquiries, send an e-mail to [email protected]
- For Commercial Sales, send an e-mail to [email protected]
- For Music Inquiries, send an e-mail to [email protected]
- For Social Impact Inquiries, send an e-mail to [email protected]
- For Corporate Wellness Inquiries, send an e-mail to [email protected]
- For Advertising Inquiries, send an e-mail to [email protected]
Quick Tips
To help expedite your customer service experience, Peloton recommends having the following information on hand:
- your account email address or order ID.
- If you have it, the serial number for your device.
- If you’re emailing them, include a 15-second video or images of the problem you’re having. A 20 MB maximum is the limit for the video size.
